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Frequently Asked Questions
General Questions
If you have further questions, please do not hesitate to contact us.
FAQs for Medical Pros
ONYX COOL's "cool, not cold" therapy and ergonomic design make the products comfortable to wear and easy to use. This increases patient compliance, speeds healing and can reduce dependency on pain medications and prescription drugs.
ONYX COOL’s cool therapy devices utilize specifically formulated Phase Change Material to pull heat away from the injured area. Unlike ice, these products deliver consistent therapeutic temperatures without the risk of vasoconstriction or damage to the skin.
ONYX COOL 58° is recommended for post-surgical use and treating acute injuries and pain. It recharges in the refrigerator in less than 30 minutes.
ONYX COOL 80° provides cool relief and comfort. It recharges at room temperatures below 80° and does not require refrigeration, making it ideal to take with you to work, for travel or after a game or workout where refrigeration is not available.
ONYX COOL’s cool therapy wraps accelerate healing when worn 45-60 minutes per use but can be comfortably and safely worn for longer periods of time. The 80 degree back wrap delivers all-day relief.
Yes! In fact, our Phase Change Material is safer than ice. ONYX COOL devices can be placed directly on the skin, without risk of ice burn or frostbite.
ONYX COOL products have an anti-microbial surface that is non-toxic and latex free. The Phase Change Material inside is also pet safe should the device suffer a puncture.
Yes, we accept wholesale bulk orders.
Please call 651.212.6600 or email us at sales@onyxcool.com.
Please contact us at sales@onyxcool.com for more information.
ONYX COOL’s cool therapy devices utilize specifically formulated Phase Change Material to pull heat away from the injured area. This relieves pain and allows for healthy blood flow to accelerate the body’s own natural healing process.
ONYX COOL 58° is recommended for post-surgical use and treating acute injuries and pain. It recharges in the refrigerator in less than 30 minutes.
ONYX COOL 80° provides cool relief and comfort. It recharges at room temperatures below 80° and does not require refrigeration, making it ideal to take with you to work, for travel or after a game or workout where refrigeration is not available.
Yes! In fact, our Phase Change Cooling Therapy is safer than ice. ONYX COOL devices can be placed directly on the skin, without risk of ice burn or frost bite.
Absolutely. Our therapy wraps are designed with athletes and busy people in mind. All products are anatomically designed, with adjustable sizing that conforms naturally to the body's contours.
ONYX COOL’s cool therapy wraps accelerate healing when worn 45-60 minutes per use but can be comfortably and safely worn for longer periods of time.
ONYX COOL devices can be reused hundreds of times. They recharge to their optimum temperature of 58 degrees in less than 30 minutes in the refrigerator. ONYX COOL's 80 degree products recharge In room temperatures cooler than 80 degrees and do not require refrigeration.
ONYX COOL products have an anti-microbial surface that is non-toxic and latex free.
The Phase Change material inside of each biodegradable and will not harm pets or people if punctured.